Language Learners provides a named trainer for tuition, as agreed with the client. Language Learners reserves the right to make alternate provision, usually with two weeks notice of any change. In case of illness, vacation or unforeseen circumstance the trainer may be changed temporarily without notice although we endeavour to provide at least 24 hours notice.
Language Learners operates a 24-hour cancellation policy. If you give us 24 hours notice or more of cancellation of a lesson then there is no fee to pay. Between 2-24 hours notice attracts a cancellation fee of 50% of the cost of the lesson. Cancellation with less than 2 hours notice will be charged at 100% of the session fee.
Payment for corporate training is to be made in advance of the start of each block of tuition. Individual clients receiving ongoing tuition may pay on a weekly basis, providing a deposit is paid in advance, to be held against cancellation. Payment may be made by cash, cheque or direct bank transfer. We do not accept credit cards.