A small family-run company in Surrey had recently employed a number of non-British staff to work in their warehouse. The managers had decided to invest in some training for their staff to help them in their work with a view to promotion. They approached Language Learners and we carried out an initial assessment of the level of each student before making recommendations for 12 hours of tuition spread over 6 lessons, one per fortnight.
The sessions focused specifically on the common errors made, several of which were specific to the mother tongue of the students. Over the six lessons the group practiced role-play situations such as making and receiving telephone calls, making arrangements for meetings and handling complaints in a positive and polite manner. They also looked at how to describe their company and their role within it and how to report accidents and incidents. The company reports that their staff are now more confident in their use of English, particularly on the telephone.